Independent performance management for AI agents
Agentometry independently measures the efficacy, efficiency and control of enterprise AI agents — from development into production — and tells leaders which agents to scale, improve, constrain or stop.
Agent estate — live view
ProductionClaims Triage
ScaleMotor claims
Customer Service
ImproveTier-1 resolution
Procurement
ConstrainSupplier onboarding
Agents measured
14
Cost / successful outcome
£2.41
Control breaches (30d)
3
The gap
Agents are being placed into claims, service, procurement and research processes at speed. Engineering teams can see what an agent did. Nobody can yet give the executive an independent answer to a simpler question: is this agent a good worker for the business function it has been given?
What today’s tools show
What leaders need to decide
The result is a governance vacuum. Investment decisions, scaling decisions and risk acceptance are being made on anecdote and demo confidence, without a consistent standard for judging digital workers.
Measurement framework
Every agent Agentometry measures is assessed on the same three dimensions, defined for its specific business function and evidenced from your own telemetry.
Does the agent do the business job well?
What does successful work really cost?
Headline measure
Total cost per successfully completed business outcome
Fully loaded: compute, tools, human oversight, escalation and rework.
Does the agent operate within its authority?
Lifecycle
Development evaluation and production observability are not separate measurement systems. The contract agreed on day one is the same contract the agent is held to in live operation.
Specify the business function, desired outcome, performance thresholds, economic target, escalation rules and control envelope. This becomes the Agent Performance Contract.
Test and benchmark the agent against that contract before deployment. Compare prompts, models, tools and architectures, and surface failure modes early.
Apply the same measures to live behaviour and real business outcomes in production. Detect deterioration, drift and changing economics as volumes and inputs shift.
Diagnose root causes, change the agent, validate that the intervention actually improved performance, and decide whether to scale, improve, constrain or stop.
Improvement feeds back into the contract. Thresholds tighten as the agent matures, and each change is validated against the same evidence base rather than re-argued from scratch.
The core artefact
Before an agent is measured, the business owner and technology team agree what good looks like: the function, the thresholds, the economics and the limits of authority. It is written once and applied everywhere.
Agent Performance Contract
Claims Triage Agent · v2.1
Initial engagement
A bounded first engagement covering three to five strategically important agents, typically over four to six weeks. Advisory judgement combined with technical measurement.
4–6
weeks
3–5
agents
Agree the business function, thresholds, economics and control envelope with the process owner and engineering team.
Ingest existing telemetry from your current stack. No replacement tooling and no re-instrumentation programme.
Assess efficacy, efficiency and security/control against the contract using live and pre-production evidence.
Compare against the human or existing business-process baseline for accuracy, cost and cycle time.
Identify recurring failure patterns, their business impact and where they originate in the agent's behaviour.
A clear executive recommendation per agent: Scale, Improve, Constrain or Stop — with the evidence behind it.
The review is deliberately bounded: a defensible view of a handful of agents that matter, delivered fast enough to inform the next investment decision.
Discuss a first reviewCross-platform by design
Agentometry does not replace your engineering tooling. It sits above it — ingesting the telemetry you already produce and connecting technical agent behaviour to business-process performance, human oversight, economics and control.
Independent. Not built by the platform vendor whose agents are being measured, and not tied to a single cloud.
Additive. No re-instrumentation programme, no migration, no rip-and-replace of existing eval or tracing tools.
Business-connected. Technical traces are joined to outcomes recorded in your case, workflow and finance systems.
Platform names indicate telemetry sources Agentometry is designed to work with. They do not imply partnership, integration certification or endorsement.
Executive scorecard
Each score is a decision-support summary, not a verdict. Every number opens onto the underlying evidence: the contract, the sampled cases, the failure modes and the economics behind it.
| Agent | Efficacy | Efficiency | Cost / outcome | Control | Recommendation |
|---|---|---|---|---|---|
Claims Triage Motor claims assessment Above contract on all three measures across 41k claims; escalation trending down. | 91 | 88 | £2.41 | 94 | Scale |
Customer Service Tier-1 resolution Cheap and fast, but 1 in 4 resolutions fails quality review on billing enquiries. | 76 | 92 | £0.94 | 83 | Improve |
Procurement Supplier onboarding Heavy human review and two out-of-scope data accesses; narrow permissions pending. | 89 | 61 | £18.60 | 72 | Constrain |
Research Market and competitor briefs Consistently above analyst baseline on quality with full source attribution. | 95 | 84 | £6.10 | 91 | Scale |
Illustrative figures. Scores are composites of contract-specific measures and are always published with their component detail and sampling method.
Where this goes
Within a few years, large enterprises will operate hundreds or thousands of agents alongside their human workforce. That workforce will need what every workforce needs: consistent standards, understood economics, clear accountability and credible governance.
The first engagement measures a handful of agents. The platform that follows gives the enterprise a single, independent view of the whole agent estate — comparable across business units, vendors and clouds, and legible to the board, the regulator and the process owner alike.
Commercially, that means pricing that follows the size and value of the estate under measurement rather than seats or telemetry volume — with value-linked upside where performance improvement can be evidenced.
The estate view
A first Agent Performance Review takes four to six weeks and covers the three to five agents that matter most to your business.
About & contact
Agentometry is built by people who have run large operational functions and delivered enterprise technology change. We do not sell agent platforms, so our assessment of an agent’s performance carries no commercial stake in the answer.
Tell us a little about your agent estate and we will come back with a proposed scope.
